ONLINE APPOINTMENT
Holmium-Laser-Enukleation der Prostata - Urologie Berlin

Data privacy statement

Any collection, processing and use (hereinafter “use”) of data is solely for the purpose of providing our services. Our services have been designed to use as little personal information as possible. For that matter, “personal data” is understood as all individual details about a person or factual circumstances of an identifiable natural person (so-called “affected person”). The following statements on data protection describe what types of data are collected when accessing our website, what happens with these data and how you may object to data usage.

1 General information on data processing

1.1 Person Responsible (Controller)

Responsible within the meaning of the EU General Data Protection Regulation (GDPR) and the new Federal Data Protection Act (BDSG) is:

UroBerlin

Address:        Albulaweg 27, 12107 Berlin, Germany

Phone:           030/7416666

Email:             info@endo-uroberlin.com

Homepage:    https://www.endo-uroberlin.com/de/

1.2      Name and address of the Data Protection Officer

The data protection officer is:

Alexander Hönsch of WS Datenschutz GmbH

If you have questions about data protection, you can contact WS Datenschutz GmbH at the following email address: uroberlin@ws-datenschutz.de

WS Datenschutz GmbH
Dircksenstraße 51
D-10178 Berlin

https://webersohnundscholtz.de

1.3 Protection of your data

We have taken technical and organizational measures to ensure that the requirements of the EU General Data Protection Regulation (GDPR) are met by us, as well as, by external service providers working for us.

If we work with other companies to provide our services, such as email and server providers, this will only be done after an extensive selection process. In this selection process, each individual service provider is carefully selected for its suitability in terms of technical and organizational data protection skills. This selection procedure will be documented in writing and an agreement on the order processing of data (data processing agreement) will only be concluded if the third party complies with the requirements of Art. 28 GDPR.

Your information will be stored on specially protected servers. Access to it is only possible for a few specially authorized persons. Our website is SSL/TLS encrypted, as can be seen by the https:// at the start of our URL. This also involves e-mail communications, which is encoded via SSL certificate.

1.4 Erasure of personal data

We process personal data only if necessary. As soon as the purpose of the data processing is fulfilled, erasure of the data is carried out according to the standards of the erasure concept, unless legal or contractual regulations oppose this.

2 Use of data on this website and in logfiles

2.1 Scope of processing personal data

When visiting our website, our web servers temporarily store every access in a log file. The following data is collected and stored until automated erasure:

  • IP-address of the requesting computer
  • Date and time of access
  • Name and URL of the retrieved file
  • Transmitted amount of data
  • Message if the retrieval was successful
  • Detection data of the browser and operating system used
  • Website from which access is made
  • Name of your Internet access provider

We or our partners may process additional data occasionally. You will find information about this below.

2.2 Legal basis for processing personal data

The legal basis for the temporary storage of the data and log files is Art. 6 para. 1 s. 1 lit. f) GDPR. Our legitimate interest is to make our website accessible for you.

2.3 Purpose of data processing

The processing of this data serves: the purpose of enabling the use of the website (connection establishment), system security, the technical administration of the network infrastructure, as well as to optimize the website. The IP address is evaluated only in case of attacks on our network infrastructure or the network infrastructure of our internet provider.

2.4 Duration of storage

As soon as the purpose of the data processing is fulfilled, erasure of the data is carried out. This happens as soon as you close our website. Our hosting service might use data for statistical purposes. Any personal data will be anonymized for this. The data will be deleted as soon as it is no longer required for the above-mentioned purposes and no legal or official retention obligations prevent deletion.

2.5 Right of objection and erasure

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility for the user to object. If you wish to exercise your rights or have any questions about data protection, please contact our data protection officer or Domain Factory at support@df.eu

2.6 Hosting Provider – Domain Factory

We use the services of the hosting provider Domain Factory. The data processing is carried out by:

domainfactory GmbH, Oskar-Messter-Str. 33, 85737 Ismaning, Germany.

Further information on data protection at Domain Factory can be found at the following link: https://www.df.eu/de/datenschutz/

3 Use of cookies

3.1 Description and scope of data processing

Our website uses cookies. This means that when using the website, cookies are stored on your computer. Cookies are small text files which are assigned to the browser you are using and which are stored on your hard drive. Through this information flows to us or the party who set the cookie. Cookies cannot run programs on or transmit viruses to your computer. They are used to analyze the use of our website in anonymized or pseudonymized form and to enable personalized advertisements on this website. The following data may be transmitted:

  • Frequency of website visits
  • Which functions of the website are used by you
  • Your cookie-settings
  • Language settings
  • Items in a shopping basket
  • Used search terms

Upon entering our website, a cookie banner informs you about the use of cookies on this website and asks for your consent to the use of cookies. Also, you are pointed to the data privacy statement of this website.

3.2 Legal basis for data processing

The legal basis for the processing of data by cookies, which do not only serve the functionality of our website, is Art. 6 para. 1 s. 1 lit. a) GDPR.

The legal basis for the processing of data for cookies, which serve only the functionality of this website, is Art. 6 para. 1 s. 1 lit. f) GDPR.

3.3 Purpose of data processing

Our legitimate interests are to provide you with a working website connection and to ensure a comfortable use of this website. Also, we need to process your personal data to solve occurring safety and security issues, as well as to ensure system stability.

The data processing takes place to make a statistical evaluation of our website possible.

3.4 Duration of storage

This website uses the following types of cookies. The extend and function of each are being explained below:

  • Transient cookies (see a)
  • Persistent cookies (see b)
  1. a) Transient cookies are automatically deleted when you close the browser. This is especially true for session cookies which store your session ID, with which various requests from your browser can be assigned to your session. This will allow your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close the browser.
  2. b) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie.

The data will only be stored for as long as is necessary for the review, unless legal regulations require the data to be stored for longer. Borlabs will delete your consent after 6 months.

3.5 Right to objection and erasure

You have the possibility to revoke your consent to the data processing by means of cookies, which do not only serve the functionality of the website. In addition, we do not set cookies until you have agreed to set cookies when you visit the site. In this way, you can prevent data processing via cookies on our website.

You can revoke the consent given via our Borlabs consent banner by deleting the corresponding cookie called “borlaps-cookie”.

3.6 Borlabs

Borlabs serves the practical implementation of the GDPR and other data protection-relevant law with regard to the use of cookies on our website and the integration of analysis tools by means of consent. If you give your consent via the cookie banner, the following data will be processed

  • Your IP address
  • Details of your consent
  • URL of the consent website
  • Date and time of consent
  • Date and time of the last page access

This data is processed on the basis of Art. 6 para. 1 sentence 1 lit. c) GDPR.

The data processing is carried out by: Borlabs GmbH, Rübenkamp 32, 22305 Hamburg, Germany.

Further information on data processing can be found at: https://de.borlabs.io/datenschutz/

4 Contact

4.1 Description and scope of data processing

Via our website it is possible to contact us via contact form. This will require different data to answer the request, which will be automatically saved for processing.  The following data are required to process your request:

  • first name, surname
  • e-mail address
  • telephone number
  • your message

Your data will not be passed on to third parties, unless you have given your consent.

4.2 Legal basis for data processing

The legal basis depends on Art. 6 para. 1 s. 1 lit. b) GDPR.

4.3 Purpose of data processing

The processing of personal data from the input form is used solely handling the contact request.

4.4 Duration of storage

The data will be deleted as soon as we answer your request. There might occur rare cases when legal or contractual retention periods interfere with the erasure of your personal data. In this case your data will be deleted after these periods.

4.5 Right to objection and erasure

The user has the right to withdraw their consent to the processing of personal data at any time. If the user contacts us, they can object to storage of their personal data at any time. In such cases, the conversation cannot be continued. All personal data that has been stored in the course of the contact will be deleted.

5 Appointment booking – Doctolib

5.1 Description and scope of data processing

On our website, you have the option of making an appointment with us online via the website of Doctolib GmbH, https://www.doctolib.de/. If you click on the “Book appointment” button, you will be redirected to the Doctolib website where you can make an appointment online. The data processing is carried out by: Doctolib GmbH, Mehringdamm 51, 10961 Berlin.

In order to book an appointment with us via Doctolib, you must register with Doctolib. To do this, you must provide certain personal data. Doctolib is responsible for this processing within the meaning of Art. 4 No. 7 GDPR. You can find more information at: https://media.doctolib.com/image/upload/v1690558649/legal/B2C-PrivacyPolicy-Aug-23-DE.pdf

In order to book an appointment with us via Doctolib, you must answer questions that Doctolib sends to us after booking an appointment as part of an order processing relationship. The following data will be processed:

  • Name
  • Type of health insurance (statutory or private)
  • Type of appointment (e.g. consultation, discussion of findings, etc.)
  • Date and time of the appointment (select)

Further information on Doctolib’s data protection can be found at: https://www.doctolib.de/gesundheit/privatsphaere/?utm_button=footer&utm_website=doctolib_b2b

5.2 Legal basis for data processing

Data processing in the context of registration with Doctolib and appointment booking via Doctolib is based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a) GDPR.

The use of Doctolib by us as appointment management software is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the optimisation and simplification of our appointment allocation and in enabling appointments to be made outside practice opening hours.

5.3 Purpose of data processing

Data processing is used to arrange appointments and to prepare for the appointment.

5.4 Duration of storage

The data will be stored until the purpose of the data processing has been achieved and no legal, contractual or official retention obligations prevent deletion.

As a registered user, you also have the right to request the deletion of your account with Doctolib at any time. If your account is not used, Doctolib will delete your account after 3 years from the last appointment.

5.5 Right to objection and erasure

You have the option to withdraw your consent to data processing at any time. To do this, please contact Doctolib.

If you do not wish to use Doctolib, you also have the option of making appointments with us by telephone or email.

6 Social media links

We have integrated social media platforms through into our services, which may result in the social media provider receiving data from you. If you click on the social media link, the website of the respective social media provider is loaded. By loading the website of the respective social media provider via our services, the respective reference data is transmitted to the respective social media provider. The social media provider thereby receives the information that you have visited us.

Note on data processing to the United States:
If you click on a social media link, data about you may be processed by the respective provider in the United States. According to the European Court of Justice, the data protection standard in the United States is not adequate and there is a risk that your data will be processed by the U.S. authorities for control and monitoring purposes, possibly also without any legal remedy. Provided that you do not click on the links of the social media providers, no data transfer takes place.

Further information on data processing by the social media providers can be found here:

LinkedIn:       https://www.linkedin.com/legal/privacy-policy

X:                    https://twitter.com/privacy?lang=de

7 Tracking and analytics

For the continuous improvement of our website we use the following tracking and analytics tools. Below you can find information on which personal data is processed in each case and how you can reach the respective service providers:

7.1 Google Analytics

7.1.1 Description and scope of data processing

Our website uses Google Analytics. This is a service for analyzing access to websites of Google Inc. (“Google”) and allows us to improve our website.  Data processing for the European Economic Area and for Switzerland is carried out by:Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Cookies enable us to analyze your use of our website. The information collected by a cookie are:

  • IP address
  • Access time
  • Access Duration

The information is transmitted to a Google server in the USA and stored there. The evaluation of your activities on our website is transmitted to us in the form of reports. Google may pass on the collected information to third parties, if required by law or if third parties process this data on behalf of Google. The Google tracking codes of our Internet offer use the function “_anonymizeIp ()”, thus IP addresses are processed only shortened, in order to exclude a possible direct personal link to you. Under https://www.google.de/intl/de/policies/ as well as under http://www.google.com/analytics/terms/de.html you can find out more about the terms of use and privacy policy of Google Analytics.

7.1.2 Legal basis of data processing

The legal basis is your given consent, Art. 6 para 1 s. 1 lit. a) GDPR.

7.1.3 Purpose of data processing

By processing the data, we can analyze how our website is used, so we can improve it for our users.

7.1.4 Duration of storage

The data will be deleted 14 months after your last website visit.

7.1.5 Right to objection and erasure

You can prevent the installation of cookies by Google Analytics in your browser settings. In this case, however, it may happen that you cannot fully use all features of our website. Also, trough browsers extensions e.g. http://tools.google.com/dlpage/gaoptout?hl=de Google Analytics can be disabled and controlled.

8 Other tools of third-party providers

We also use third-party providers to help us with the site’s appearance and functionality. These are listed below:

8.1 Jameda

8.1.1 Description and scope of data processing

We use a social plug-in from Jameda on our website. The data processing is carried out by: jameda GmbH, Balanstr. 71a, 81541 Munich.

Seals or widgets of jameda GmbH are integrated on our website. A widget is a small window that displays variable information. Our seal also works in a similar way, i.e. it does not always look the same, but the display changes regularly. Although the relevant content is displayed on our website, it is retrieved from the jameda servers at that moment. Only in this way can the current content always be shown, especially the current rating. For this purpose, a data connection must be established from this website to jameda and jameda receives certain technical data (date and time of the visit; the page from which the request is made; Internet Protocol address (IP address) used, browser type and version, device type, operating system and similar technical information) that are necessary for the content to be delivered. This data is only used to provide the content and is not stored or used in any other way.

Further information on data processing by jameda can be found in the privacy policy: https://www.jameda.de/datenschutz

8.1.2 Legal basis of data processing

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f) GDPR. With the integration, we pursue the purpose and legitimate interest of presenting up-to-date and correct content on our homepage.

8.1.3 Purpose of data processing

The purpose of this integration is to display up-to-date and correct content on our homepage and thus enable customer ratings and their display.

8.1.4 Duration of storage

Your data will only be processed for as long as is necessary to fulfil the purpose and for as long as there are no legal or official retention obligations preventing deletion.

8.1.5 Right to objection and erasure

If you do not want the plug-in to collect data about you, you must select the “Block third-party cookies” settings in your browser. This prevents the browser from sending cookies to the servers of embedded content from the aforementioned providers. Members of a provider who do not want the provider to collect data about them via our website and link it to stored membership data must log out of their member account before visiting our website and delete any cookies that have been set.

Otherwise, in addition to your rights to information and cancellation, you can object to your data being processed. To do so, please contact Jameda at: gesundheit@jameda.de

9 Service providers from third countries

In order to be able to provide our services, we use the support of service providers from third party countries (non-EU countries). In order to ensure the protection of your personal data in this case, we conclude processing contracts with each – carefully selected – service provider. All of our processors provide sufficient guarantees to implement appropriate technical and organizational measures. Our third country data processors are either located in a country with an adequate level of data protection (Art. 45 GDPR) or provide appropriate safeguards (Art 46 GDPR).

Adequate level of protection: The provider comes from a country whose level of data protection has been recognized by the EU Commission. For more information, see: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en

EU standard contract clauses: Our provider has submitted to the EU standard contractual clauses to ensure secure data transfer. For more information, see: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?uri=CELEX%3A32021D0914&locale=en

Binding Corporate Rules: Article 47 of the GDPR provides the possibility of ensuring data protection when transferring data to a third country via Binding Corporate Rules. These are examined and approved by the data security authorities within the framework of the consistency mechanism pursuant to Art. 63 GDPR.

Consent: In addition, a data transfer to a third country without an adequate level of protection will only take place if you have given us your consent in accordance with Art. 49 sec. 1 lit. a) GDPR for this purpose.

10 Your rights

You have the following rights with respect to the personal data concerning you:

10.1 Right to withdraw a given consent (Art. 7 GDPR)

If you have given your consent to the processing of your data, you can withdraw it at any time. This will affect the admissibility of processing your personal data by us for the time after you have withdrawn your consent. To withdraw your consent, contact us personally or in written form.

10.2 Right of access (Art. 15 GDPR)

You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to your personal data and the following information:

  • the purpose of processing;
  • the categories of personal data concerned;
  • the recipients or the categories of recipient to whom your personal data have been or will be disclosed, in particular recipients in countries outside of the EU or international organisations;
  • where possible, the envisaged period for which your personal data will be stored, or, if not possible, the criteria used to determine that period;
  • all available information on the source of your personal data;
  • the existence of automated decision-making, including profiling, referred to Art. 22 para. 1 and 4 GDPR and, in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you.

In the case of such a request, you must provide enough information about your identity to proof that the request concerns your own personal data.

10.3 Right to rectification and erasure (Art. 16, 17 GDPR)

You have the right to obtain from us without undue delay the rectification and completion of inaccurate personal data concerning yourself.

You may also request the erasure of your personal data if any of the following applies to you:

  • the personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed;
  • you withdraw consent on which the processing is based according to Art. 6 para. 1 s.1 lit. a) or Art. 9 para. 2 lit. a) GDPR, and where there is no other legal ground of processing;
  • you object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or the you object to the processing pursuant to Art. 21 para. 2 GDPR;
  • the personal data have been unlawfully processed;
  • the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which we are subject;
  • the personal data have been collected in relation to the offer of information society services referred to in Art. 8 para. 1.

Where we made the personal data public and are obliged to erase the personal data pursuant to Art. 17 para. 1 GDPR, we, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

These rights shall not apply to the extent that processing is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health in accordance of Art. 9 para. 2 lit. h) and i) as well as Art. 9 para. 3 GDPR;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR, in so far as the right referred to above is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
  • for the establishment, exercise or defence of legal claims.

10.4 Right to restriction of processing (Art. 18 GDPR)

You shall have the right to obtain from us restriction of processing where one of the following applies:

  • the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
  • the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  • we no longer need the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
  • you have objected to processing pursuant to Art. 21 para. 1 GDPR pending the verification whether our legitimate grounds override yours.

Where processing has been restricted under the aforementioned conditions, such personal data shall, except for storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If the limitation of the processing is restricted, you will be informed by us before the restriction is lifted.

10.5 Right to information (Art. 19 GDPR)

If you have asserted us your right to rectification, erasure or restriction of data processing, we will inform all recipients of your personal data to correct, delete or restrict the processing of data, unless this proves impossible or involves disproportionate effort.

You also have the right to know which recipients have received your personal data.

10.6 Right to data portability (Art. 20 GDPR)

You have the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format. Also, you have the right to transmit those data to another controller, where

  • the processing is based on consent pursuant of Art. 6 para. 1 s.1 lit. a) GDPR or of Art. 9 para. 2 lit. a) GDPR or is based on a contract pursuant of Art. 6 para. 1 s. 1 lit. b) DS-GVO; and
  • the processing is carried out by automated means.

In exercising your right to data portability, you have the right to obtain that personal data transmitted directly from us to another controller, as far as technically feasible. The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority that has been delegated to us.

10.7 Right to object (Art. 21 GDPR)

Where we based the processing of your personal data on a legitimate interest (Art. 6 para. 1 s. 1 lit. f) GDPR), you may object to the processing. The same applies if the data processing is based on Art. 6 para. 1 s. 1 lit. e).

In this case, we ask you to explain the reasons why we should not process your personal data. Based on this we will terminate or adapt the data processing or show you our legitimate reasons why we continue the data processing.

10.8 Right to lodge a complaint with supervisory authority (Art. 77 GDPR)

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you is against the infringes of the GDPR.

The supervisory authority to which the complaint has been submitted shall inform you of the status and results of the complaint, including the possibility of a judicial remedy according to Article 78 GDPR.

11 How you perceive these rights

To exercise these rights, please contact our data protection officer:

Alexander Hönsch from Webersohn & Scholtz GmbH

uroberlin@ws-datenschutz.de

or by mail:

WS Datenschutz GmbH

Dircksenstraße 51

D-10178 Berlin

12 Subject to change

We reserve the right to change this privacy policy in compliance with legal requirements.

June 2024